Opening Hours
Monday to Thursday
9:00am – 7:00pm
Friday
9:00am – 6:00pm
Saturday
9:00am – 3:00pm
Sunday
CLOSED
Public Holidays
Call clinic for availability
MyMedicare Registration is now available. Click here for further information.
Home Visits
Home visits are available on request for regular patients whose condition prevents them from attending the clinic. Home visits are bulk billed for Pensioner and Healthcare Card Holders.
Appointments
Keilor Downs Medi-Clinic operates on an appointment system, please telephone 03 9364 1000 for an appointment or to book online.
Standard consultations last up to 10 minutes. If you need more time with your Doctor, please arrange an extended consultation when booking. At times, you may experience a waiting period due to Doctors tending to urgent or complex medical issues. We apologise for any inconvenience.
Phone Consults
Phone consults are available to all existing patients that have seen a doctor in clinic in the last 12 months. Patients can call to schedule an appointment or book online using HotDoc.
Face Masks
Face masks are no longer mandated unless you display any flu/cold/respiratory symptoms in which a mask will be provided to you.
Fees
Bulk Billing Available – Please speak with reception staff when scheduling appointments.
PLEASE NOTE: Any procedures performed will incur an additional fee inclusive of the consultation fees as listed below (including bulk billing eligible patients).
Please see below for private consultation fees: Please note that individual doctor consultation fees may vary – according to length of consult or procedures undertaken. Please ask our staff for details.
Standard GP Consultation – $80.00
Medicare Rebate – $41.40 (Deposited into your nominated account by Medicare Australia)
Standard GP Consultation (Public Holiday) – $105.00
Medicare Rebate – $80.10 (Deposited into your nominated account by Medicare Australia)
Full payment is required on the day of the consultation and can be made by cash, EFTPOS or credit card. Please discuss any concerns regarding payment with your Doctor, as fees can be altered at their discretion.
Holders of pension or health care cards and/or children under 16 years are bulk billed.
For patients of Dr Gabriel Lui, these fees apply for in clinic appointments:
Pension Card Holders will be bulk billed. Children under 16 years and phone consultations will be bulk billed.
Health care card holders standard GP consultation – $65.00
Medicare rebate – $41.40 (Deposited into your nominated account by Medicare Australia)
Standard GP Consultation: Item 23 – $85.00
Medicare Rebate – $41.40 (Deposited into your nominated account by Medicare Australia)
Detailed/longer GP Consultation: Item 36 – $125.00
Medicare Rebate – $80.10 (Deposited into your nominated account by Medicare Australia)
For patients of Dr Mike Mazzoni, Dr Chai-Ling Ooi and Dr Fang Chen, these fees apply for in clinic appointments:
Holders of pension/concession/health care cards and/or children under 16 years are bulk billed. Phone consultations will be bulk billed.
Standard GP Consultation: Item 23 – $80.00
Medicare Rebate – $41.40 (Deposited into your nominated account by Medicare Australia)
Detailed/longer GP Consultation: Item 36 – $105.00
Medicare Rebate – $80.10 (Deposited into your nominated account by Medicare Australia)
Iron Infusion: $160 out of pocket (no rebate available with Medicare or Private health).
Cancellation Policy:
A minimum of 24 hrs notice (day prior) of the appointment time is required (within business hours). If that is not provided, or if you do not attend your appointment, inclusive of phone appointments, an out of pocket $50 fee will be charged.
Any outstanding cancellation fee is to be received in full prior to scheduling future appointments.
Test Results
Test Results will not be given over the phone as reception or nursing staff are not qualified to discuss this with you – only your doctor.
These results must be interpreted by the doctor. You may ring to see if your results are in and make an appointment to discuss this with your doctor.
We also issue reminder letters for ongoing health concerns. All relevant information is sent to the appropriate bodies for recording on national/state/territory reminder systems/registers.
Phone Calls
The doctors are unable to take calls unless they are emergency calls to minimise interruptions during consultations.
You may leave a message for your doctor and they will return it as soon as possible.
Management of Your Personal Health Information
Your medical record is a confidential document. It is a policy of this practice to maintain privacy and security of it at all times.
We will not disclose your personal health information to a third party unless you have consented to it or if you are at risk of harm without treatment and you are unable to give consent.
Personal Health information may be disclosed for the following reasons: For communicating relevant information with other treating doctors, specialists or allied health professionals, for follow up reminder/recall notices, accounting procedures, accreditation, disease notification as required by law for court orders or subpoenas or research purposes.
If you have any concerns about your personal health information, please discuss this with your doctor. When needed we would ask for your written consent for the disclosure of your personal health information.
Please click here to view our Privacy Policy & Privacy Policy Pamphlet.
Patient Feedback
If you feel you would like to discuss any matter outside our surgery, you may contact the AMA, Medical Registration Board or Health Care Complaints Commission, on Ph: 8601 5200. We welcome your comments and feedback as to how our services may be improved. Please pass on any suggestions for improvement or even words of encouragement to our Practice Manager via our suggestion box.